![]() If you do not receive your user credentials within a few hours check your spam box in case it was erroneously put there. If you are using an automated spam protection system that requires verification be sure to add our domain () to your white list. If you are ordering during the hours that our order processing department is closed, rest assured that your order will be processed first thing in the morning. Note: Orders are processed between 7:00 AM to 10 PM (7:00 and 22:00 hours) US Pacific time (GMT – 8). But you can be assured that your VPN credentials and connection are completely secure. With our system you may have to wait a few hours for your account to be set up. Other VPN companies that provide for instant setup of the purchase have been hacked recently and their users information including email addresses and identities stolen. This ensures that there is no connection between the order pages and the actual secure VPN servers. Also, To protect your privacy and personal information to the maximum our VPN authentication servers are not tied to the SurfBouncer web site or order pages. Many times it takes a few hours for the transaction to clear the credit card processor, especially for overseas orders. After ordering, you will receive an email within a few hours (or sooner) with your SurfBouncer user name and password.
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